Appointments

All consultations are by appointment. If you are age 16 or older, to make an appointment, use the Online Triage Service

Online Triage Service is available 24 hours a day and all requests will be reviewed on the next working day.

All surgeries are by appointment only, please telephone 02476 382239 from 08:00 each weekday.

Telephone the surgery on 02476 382239, if you need to see a doctor urgently, the staff will make every effort to accommodate you in the same day, this may not be with your usual doctor or your call may be put through to the doctor.

You will need to give as much detail as possible about your problem to ensure that this is passed to the doctors.

Whilst we do our best to run on time with appointments, if you are kept waiting, please be patient as there may be an emergency or a complicated problem that the doctor or nurse may be dealing with.

The receptionists will do their best to keep you informed of any delays.

Please make a separate appointment for each person who needs to be seen.

During surgery hours, if you require telephone advice from a doctor or nurse, please telephone the surgery on 024 7638 2239. Staff at the practice will take a message and the doctor or nurse will call you back during the course of the day.
At any time of the day or night you can access help by calling NHS 111. This is a free phone number and a triage operator will ask you some basic questions about your condition/concern. If necessary a doctor or nurse will call you back.

If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day. It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time. If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behavior is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions